Open Active Directory Domains and Trusts. To resolve this issue, you will need to add the primary SMTP address domain to the UPN suffix list.

If no, see Add UPN suffix Modify the User Principal Name.Īdd UPN suffix Modify the User Principal Name Add UPN suffix.

If yes, see Modify the User Principal Name.

Is the SMTP address domain listed in drop-down? Go to the Account tab and select the drop-down list for the User logon name. Locate the user object and double-click to view the properties. Open Active Directory Users and Computers. Verify that the appropriate domain suffix is available for the UserPrincipalName attribute.

Run the following cmdlet to retrieve the attribute values: Get-Mailbox user | fl UserPrincipalName,PrimarySmtpAddressĭoes the UserPrincipalName match the PrimarySmtpAddress for the user? Verify these two attributes have the same value. This combination only works when the user principal name value matches the email address for the user. Most Exchange ActiveSync devices request the email address and password to set up the device. If yes, congratulations, your ActiveSync issue is resolved.Was the issue resolved using the results of the Exchange Remote Connectivity Analyzer results? Locate the error within the results (should be near the end) and address the issue. To resolve this issue, review the results of the test and address any found issues. If yes, see Analyze Exchange Remote Connectivity Analyzer Results.Īnalyze Exchange Remote Connectivity Analyzer results (if connectivity test fails).Select Exchange ActiveSync Autodiscover from the Microsoft Exchange ActiveSync Connectivity Tests and select Next.Įnter all the required fields and select Perform Test.

To do this, follow these steps:īrowse to the Microsoft Remote Connectivity Analyzer site. Verify that Autodiscover is working for Microsoft Exchange ActiveSync.

Unable to create a profile on the deviceĮxchange Remote Connectivity Analyzer (can't create a profile on the device).

Reference this article for a list of current known issues.

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